Contact information

Contact Information

If you need help with an AquaVela order, product option, delivery question, return request, or damaged item claim, please contact us using the store contact details shown on this website or through the contact page.

When contacting us, please include:

- Your order number
- The email address used at checkout
- A short description of the issue
- Photos if the item is damaged, faulty, or incorrect

We aim to respond as soon as possible during normal business days. Response times may be longer during weekends, public holidays, or busy periods.