Shipping policy

Shipping Policy

AquaVela uses fulfillment partners to prepare and ship orders. Shipping availability, delivery estimates, and final delivery times depend on the destination, selected product variant, carrier handling, and local customs or delivery conditions.

Processing time
Orders usually require processing before shipment. Processing times may vary depending on stock availability, product variant, order volume, and supplier handling. If there is an unusual delay, we will do our best to keep you informed.

Delivery estimates
Estimated delivery times shown at checkout are estimates only. International delivery can be affected by customs checks, carrier delays, public holidays, weather, and local delivery issues.

Shipping cost
Shipping costs are shown at checkout where applicable. Some products or destinations may qualify for included shipping depending on the active shipping profile.

Duties, VAT, and taxes
Where DDP or tax-inclusive shipping is stated at checkout, applicable duties or taxes may already be included. If a destination or shipping method does not include duties, taxes, or import charges, the customer may be responsible for any local fees required by the destination country.

Address accuracy
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.

Tracking
When tracking is available, tracking information will be sent after the order has shipped. Tracking may take time to update after the carrier receives the parcel.

Lost or delayed parcels
If your parcel appears delayed or lost, contact us with your order number. We will review the tracking information and work with the fulfillment partner or carrier where possible.

Multiple items
Orders with multiple items or variants may be shipped separately depending on fulfillment availability.